Customer Stories

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Gino Benavides profile picture
Gino Benavides
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Here at Willow Hospice, we have had such an amazing experience with HospiceWorks EMR! The system is incredibly user-friendly, dependable, and truly designed with hospice professionals and our daily workflows in mind. Documentation is streamlined, compliance reporting is seamless, and the entire system has made our work so much more efficient! Their new Hospice Audit Guard Co-Pilot AI audit tool has completely changed the compliance landscape for us. It takes the guesswork out of documentation and feels like having an on-demand QA monitor ready to review your chart and identify exactly what may need to be updated, clarified, or corrected. It has significantly reduced my documentation time, improved my workflow, and given me greater confidence that our records are complete and compliant. Ramon Sanchez, the founder, is genuinely hands-on and truly cares about his clients. He and his customer support team are always responsive, knowledgeable, friendly, and ready to help whenever needed. They may say they will respond within 24 hours, but in reality, we usually receive an answer within a couple of hours! That level of support helps me close out tasks quickly and keep our operations moving without unnecessary delays. You can truly tell that they are passionate about what they do and committed to helping hospice organizations succeed. I highly recommend HospiceWorks to any hospice agency looking for an efficient, reliable, and easy-to-use EMR that also helps strengthen compliance. Choosing HospiceWorks has been an excellent decision for our organization, and we could not be happier or more satisfied with this EMR!
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Mending Hearts profile picture
Mending Hearts
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We’ve had an outstanding experience with HospiceWorks EMR. The system is intuitive, reliable, and truly designed with hospice workflows in mind. Documentation is streamlined, compliance reporting is seamless. Ramon Sanchez (founder) customer support team is responsive, knowledgeable, and genuinely cares about the client and is hands-on. Highly recommend to any hospice organization looking for an efficient, user-friendly solution!
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Paramount Palliative & Hospice profile picture
Paramount Palliative & Hospice
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Our agency has used HW for over a year now. I have worked for other agencies and their software. Hospice Works is user friendly and I prefer a dashboard that is not so "cluttered" with widgets that are not needed 1/2 the time. Response time to questions and troubleshooting are almost always responded in 24hrs. HW's is highly recommended.
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Mission of Hope International Inc profile picture
Mission of Hope International Inc
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Hospice Works is a great EMR to use and we give it 5 stars. We use it in hospice. It is very comprehensive, easy to use, their support team is very prompt and helpful. Mr Ramon is available to personally assist. The important aspect of Hospice Works is that it is easy to navigate for example , we can get the entire Doctors order, plan of care, diagnosis, frequencies in one comprehensive document where one signature just covers everything. In other EMRs one would have to sign ten different places, here it is comprehensive one complete document. Same thing with IDT notes. The Plan of care is a checklist which makes it easy and one doesn't miss anything. Hospice works so far is quite cost effective in comparison to other EMRs out there. They are constantly working on making the EMR easier more user friendly and easy to use. The use of AI is a big help too.
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ILSCARE REGULATORY SOLUTIONS profile picture
ILSCARE REGULATORY SOLUTIONS
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HospiceWorks: Built for Real Hospice Work As a hospice compliance consultant, I’ve worked with many EMRs and HospiceWorks is one of the few that truly understands the field. The built-in AI QA assistant is a lifesaver, catching issues before visits are signed. Real-time tracking for CTIs, F2Fs, and care plans has helped my clients stay audit-ready without the chaos. It’s user-friendly, survey-focused, and backed by a team that knows hospice inside and out. If you're serious about compliance and efficiency, HospiceWorks delivers. Highly recommended.
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Peter Aguilar profile picture
Peter Aguilar
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HospiceWorks enabled the rapid establishment of our hospice operations. They delivered specialized training for diverse disciplines and positions, coupled with exceptional implementation assistance and ongoing support.
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