Hospice EMR Frequently Asked Questions
Answers about nurse-friendly documentation, hospice compliance, Clinical Intelligence, billing, and implementation.
Choosing hospice software involves more than comparing features. Hospice organizations need an EMR that supports clinicians, strengthens documentation practices, and helps teams manage regulatory responsibilities.
HospiceWorks is a hospice-specific electronic medical record platform built for compliance and designed for nurses. Explore frequently asked questions about our clinical workflows, Hospice Audit Guard Co-Pilot™, implementation, billing, and support.
Hospice Software & Nursing Workflows
What is HospiceWorks?
HospiceWorks is a cloud-based electronic medical record platform developed specifically for hospice organizations. It combines clinical documentation, patient management, scheduling, care plans, compliance workflows, and hospice billing. HospiceWorks focuses on simplifying daily work for clinical teams while improving documentation completeness and audit readiness.
Is HospiceWorks designed specifically for hospice agencies?
Yes. HospiceWorks is built around hospice clinical and operational workflows rather than adapting a general medical practice EMR. It supports hospice admissions, interdisciplinary documentation, certifications, care planning, nursing visits, Medicare HOPE assessments, and billing.
What makes HospiceWorks nurse-friendly?
HospiceWorks provides structured clinical assessments, automatic saving, organized nursing visit documentation, speech-recognition options, and integrated patient information. Its workflows are designed to reduce unnecessary navigation and repetitive documentation while helping nurses maintain clear, complete clinical records.
How does HospiceWorks help reduce nursing documentation time?
HospiceWorks helps nurses document more efficiently by reusing relevant patient information, organizing clinical assessment sections, supporting draft clinical summaries, and identifying potential documentation gaps before signature. These tools help reduce avoidable rework while keeping clinical judgment and final documentation decisions with the nurse.
Compliance & Clinical Intelligence
What is Hospice Audit Guard Co-Pilot™?
Hospice Audit Guard Co-Pilot™ is a built-in Clinical Intelligence capability within HospiceWorks. It reviews structured patient information and clinical documentation to help identify potential compliance gaps, incomplete eligibility support, missing clinical rationale, and care-plan considerations before a clinician signs the record.
Can HospiceWorks identify documentation gaps before a nurse signs a note?
Yes. Hospice Audit Guard Co-Pilot™ supports pre-signature review within Initial Nursing Assessments and Nursing Visit Notes. It can highlight potential documentation gaps, evaluate supporting clinical evidence, and provide findings for clinician review. It supports clinical documentation quality but does not replace professional judgment.
How is HospiceWorks’ pre-signature clinical review different from traditional hospice QA?
Traditional hospice QA often involves reviewing completed documentation, identifying concerns, and returning records to clinicians for clarification. Hospice Audit Guard Co-Pilot™ brings an additional review opportunity directly into the Initial Nursing Assessment and Nursing Visit Note workflows before clinician sign-off. It evaluates structured clinical information to identify potential gaps in hospice eligibility support, documented decline, baseline comparisons, symptom follow-up, and care-plan considerations. Clinicians review the findings and remain responsible for final documentation decisions.
Does HospiceWorks support Medicare hospice compliance?
HospiceWorks includes structured workflows for key hospice documentation requirements, including admissions, certifications, nursing assessments, care plans, interdisciplinary reviews, HOPE assessments, and compliance deadlines. The platform helps teams track documentation and identify missing items. Regulatory compliance remains the responsibility of each hospice organization.
Does HospiceWorks support Medicare HOPE assessments?
Yes. HospiceWorks includes Medicare HOPE assessment workflows and tracking for admission, applicable Hospice Update Visits, and discharge. Its tracking features help clinical teams monitor assessment windows, upcoming tasks, and outstanding documentation.
Does HospiceWorks help track CTI, face-to-face encounters, and care-plan deadlines?
Yes. HospiceWorks supports Certification of Terminal Illness documentation, physician certification workflows, face-to-face encounter tracking, and plan-of-care completion and review. These connected workflows help clinical and administrative teams identify documentation that requires attention.
Does HospiceWorks support California Title 22 hospice requirements?
HospiceWorks includes California-focused documentation workflows such as significant-change notification tracking and structured corrections and addendums. These help hospices document important events, follow-up actions, authentication, and timing. Additional California-specific verification, dashboard, and reporting capabilities are being developed. Hospices should confirm the current status of each required workflow during a demonstration.
Does HospiceWorks support the Medicare Hospice Election Statement Addendum?
Yes. HospiceWorks integrates the Election Statement Addendum into applicable admission workflows. It supports deadline tracking, use of structured patient information, alerts for qualifying changes, and completion and signature workflows. Electronic signing options include signing immediately or sending the document by email for remote signature.
Billing, Implementation & Support
Does HospiceWorks include hospice billing?
Yes. HospiceWorks includes hospice billing and clearinghouse-related functionality, with optional accounts receivable management services. Hospices can discuss software-only and managed billing options based on their operational needs.
Does HospiceWorks support electronic signatures?
Yes. HospiceWorks offers electronic signature options for supported documents, including the Hospice Election Statement Addendum. Users may sign electronically at the point of service, send documents by email for remote signatures, or use paper signature workflows where appropriate.
Can HospiceWorks migrate patient records from another hospice EMR?
Yes. HospiceWorks provides migration assistance for organizations transitioning from another EMR. Migration services may include patient demographics, active patient care plans, and historical records depending on the agreed implementation scope. Availability, cost, and timelines depend on the source system and data requirements.
How much does HospiceWorks cost?
HospiceWorks offers pricing based on the hospice’s operational needs, patient census, selected services, and implementation requirements. Organizations can request a customized proposal that outlines software, clearinghouse services, optional accounts receivable management, onboarding, and migration costs.
Does HospiceWorks provide training and trials?
Yes. HospiceWorks provides demonstrations, onboarding assistance, clinical workflow training, and trial opportunities for qualifying organizations. Contact the HospiceWorks team to review current trial availability, onboarding services, and implementation arrangements.
See How HospiceWorks Supports Your Hospice
Discover a hospice EMR built for compliance and designed for nurses. See clinical documentation, Hospice Audit Guard Co-Pilot™, HOPE tracking, and billing workflows in action.
Read what hospice teams say in our Customer Stories.